Utility Billing Update

The Town of Crestone is currently transitioning to a new utility billing system. This upgrade includes new billing software, updated billing processes, and improvements designed to provide a more efficient, reliable, and sustainable utility billing program.

To support a smooth implementation and reduce the potential for billing issues during the transition, the Town has delayed one utility billing cycle. As a result, utility customers will not receive a utility bill during the current billing cycle.

This is a one-time adjustment related to the implementation of the new system.

Customers do not need to take any action. The next utility bill will be issued through the new billing system and will include the appropriate charges for the service period covered during this temporary delay.

Customers who wish to make a payment before the next bill is issued are welcome to do so. Payments will continue to be accepted and will be properly applied to utility accounts throughout the transition.

As part of this implementation, the Town is also evaluating a revised billing schedule. Meter readings are expected to continue near the beginning of each month, while utility bills may be issued closer to the middle of the month. This adjustment will provide additional time for processing and verification, helping to establish a more consistent and dependable billing cycle.

We appreciate your patience and understanding as we complete this important system upgrade. These improvements are intended to better serve our utility customers and strengthen the Town’s utility billing process for years to come.

If you have any questions regarding your utility account, please contact Town Hall during regular business hours.